Returns & Exchanges

CAN I RETURN?


If for any reason you are not happy with your purchase, we will happily accept a return for a full item refund providing the following requirements are met:

- Item(s) must be in unused/original condition, and in its original wrapping/packing

- Item(s) label & tags must be in-tact

For hygiene reasons, some items are non-returnable. These items will be stated as non-returnable items on the product page.

 

WHAT IS THE RETURNS TIMELINE?

You have 14 days of receiving the item in the UK and 30 days of receiving the item for international orders to return the item back to us

 

DO YOU EXCHANGE?

We currently do not offer an exchange facility. Should you wish for a different size or item you would need to place another order and return the existing order back to us.

 

HOW DO I MAKE A RETURN?
  • Please do your best to try on, handle, and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.

 

  • For all returns please use the returns address which is located on your invoice or on the parcel itself. Please ensure you include the reasons for a refund via a note inside as this will enable us to complete this transaction as quickly and simply as possible.

 

  • We recommend sending your parcel second class tracked via Royal Mail. (Please note: We cannot be held liable if item(s) is sent untracked to us and goes missing in transit)

 

Returns Address:

Vivichi Limited
Unit 2
30 Broughton Street
Cheetham Hill
Manchester
M88LZ

 

HOW LONG DOES A REFUND TAKE?

We aim to process all refunds within 5-10 working days of receiving it at our warehouse. You will be notified via email that a refund has taken place and will be refunded back to your original method of payment. Please note we do not contact you once we have received the item, but only once the refund has taken place

 

ARE SHIPPING FEES RETURNABLE?

Your original shipping & your return shipping fees are non-refundable. In the rare event that you receive a damaged/wrong item, please get in touch with us at help@vivichi.co.uk and we will resolve your issue ASAP

 

DO I HAVE TO PAY TO RETURN MY ORDER?

We’re unable to cover returns postage costs. Customers are urged to hold on to proof of returns as we also cannot cover returns lost in post and to use a tracked service to send their parcel back.